Willow Lumen Plumbing traces the cause before touching a tool, then gives you written options before any work begins.
Pick the panel closest to your problem. Each one says what we check, what you can safely do now, and what a visit usually looks like.
Stains, damp smells, a meter that ticks with every tap off.
Gurgling, standing water, or smells that come back after cleaning.
Lukewarm showers, a noisy tank, or water that runs cold too soon.
New taps, toilets, basins and shower sets, or swapping tired ones.
The same order every time, so you always know what happens next and nothing gets decided without you.
You get a message when the plumber sets off, with their name and a realistic arrival time.
We find and show you the cause, with photos or camera footage where it's hidden.
A fix-now option and, where relevant, a longer-term one. Each is fixed in writing before we start.
We run the system, check for drips, clear the area and explain anything you should keep an eye on.
If we uncover something unexpected halfway through, we stop, show you, and re-quote. The work only continues when you say so.
None of these are required, but each one shortens the visit.
Often under the kitchen sink, near the meter, or where the supply enters the house. Check it turns.
Under-sink storage, bath panels and laundry shelves are the usual places we need to reach.
One close-up of the problem and one wider shot. Reply to our email with them if you can.
Only when the shower runs? Only at night? Timing points straight to the cause.
A closed door for pets and a nearby spot for the van keep tools and parts close.
Choose the timing that matches the problem. Urgent jobs come first, planned work gets a fixed slot.
Installs, replacements, drain camera surveys and small renovations.
Morning or afternoon slot, confirmed by email.
Active leaks, blocked toilets with no alternative, no hot water.
Pick "Water is escaping now" in the request bar. We reply first.
Burst pipes and leaks that can't be isolated safely.
Make the problem safe first, then send a request. We call back on the rota.
Yes. After diagnosis you get written options with a fixed price for each. Nothing starts until you pick one.
For straightforward fixture swaps, often yes. Leaks, drains and hot water faults need a look on site, because the visible symptom is rarely where the problem starts.
For the diagnosis, ideally yes, so we can walk you through the options. For approved planned work, a trusted person or an agreed key arrangement is fine.
We carry common valves, traps and fittings. If you'd like a particular tap or toilet, buy it and send us the product name, and we'll check it suits your pipework first.
We lay down covers, work from a tool mat and take old fittings and packaging with us. If a wall or floor has to be opened, we agree that with you in writing beforehand.
You can report the problem to us, but most repairs need your landlord or agent's approval. We'll put the diagnosis and options in writing so you can forward them.
Water-side faults, valves and connections, yes. Anything on the gas supply or burner is handled by a licensed gas fitter, and we'll say so clearly in your options.
Turn off the nearest valve, then send us a request.